About Me

Professional History

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BIO

IT Professional with over 6 years of IT service experience specializing in Storage and backup Administration. Strong exposure to different types of backup and storage technologies, various platforms and IT softwares. Aiming to leverage technical and professional expertise to grow into a new role and adapt new set of skills with a great team.

SKILLS

  • Backup/Storage: Veritas NetBackup, Backup Exec, Tivoli Storage Manager (TSM), EMC VMAX/Symmetrix, HP MSA Storage, IBM SAN DS4700, IBM XIV.
  • Front-End Development: HTML5, CSS3, Javascript, React.js, C#.
  • System Administration: Windows server 2003/ Linux Unix.
  • Other Skills: Visual studio code, Github, SharePoint/SharePoint Designer, Adobe Photoshop, Illustrator.
  • Certifications: ITIL® Foundation Certificate in IT Service Management (License 100416217) , Symantec NetBackup 7.5 Windows Administration
  • Trainings: C# Programming Training , SharePoint 2013 Training, Storage Essential Training, NetBackup Fundamentals Training, ITIL Foundations Training

Creative Web Solutions PH (2018)

Virtual Assistant

  • Install, Setup and Configure WordPress Sites and Corporate themes
  • Setup site using cPanel, File Manager, PHPmyadmin and FTP account creations
  • Update settings on aMember configured sites.
  • Generate search cache using ZoomSearch.

DXC Technology (2013-2017)

Storage & Backup Engineer

  • Led team members ensuring compliance with department procedures and policies
  • Administered backups using Veritas NetBackup, Backup Exec, (TSM) Tivoli Storage Manager, Commvault, HP Data Protector, Avamar.
  • Provided training, troubleshooting, technical advice and direction to team members.
  • Participated in Disaster Recovery exercises and provided on-call support as issues arose.
  • Maintained the NetBackup infrastructure, performed restores and remediated failures
  • Developed automated scripts that saved over 2 hours of daily manual work
  • Ensure all tickets are handled according to Service Management Process (ITIL)
  • Performed data restorations for server, file system and/or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer
  • Administer and troubleshoots issues in SAN and NAS Storage ranging from Low-disk space alerts to disks replacements.
  • Reported backup, server, and storage operational status by gathering and prioritizing information.

Hewlett Packard Enterprise (2011-2013)

Incident Lifecycle Coordinator

  • In charge of Team SharePoint site updated and as the primary document/information repository.
  • Maintained documents updated according to ISO standard specifications.
  • Developed a Workflow in SharePoint to track Employee Leaves, Absences, and Emergency Leaves & Schedule.
  • Responsible for the End to End, quality delivery of Incident & Service Request Management Services.
  • Monitor the case management queue(s) to ensure active work is done in a timely manner ensuring the progress of the incident from creation to closure follows all pre-requisite steps with valid and regular communication.
  • Manage any immediate, delivery irregularities or issues and inform the Shift Leader or Operations Lead & Account Lead, wherever appropriate or possible to provide a proposal(s) for rectification or adaptation./li>
  • Take full ownership for all cases, providing quality single point of contact and communication between all teams across HP, partners and 3rd party support and with the defined customer contact points.
  • Ensure close collaboration, coordination and synchronization with the Technical Team Leads that processes and linkages between Technology teams are strong and adhered.

Sutherland Global Services (2009-2010)

Technical Support

  • Provide client support and technical issue resolution via phone
  • Obtain and evaluate all relevant information to handle inquiries & complaints
  • Exercised strong interpersonal communication skills with customers and department personnel
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;/li>
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more